You will find here all help tips and tricks to good buy on Sport Barter.

Search section:

Sport Swap offers a wide range of quality sports equipment for each of the disciplines represented.

Each article has its own "product sheet" on which you will find all the information, features, new value, rating, etc.

Several methods are available to find the product sheet you want.

For search engine Troc Sports:

Directly enter the product name in this search bar at the top right of each page. If you do not know the exact name, type one or more words approaching, the search system will make you more proposals that may match your request.

Looking through the list of items available for sale in each sport.

Navigate freely in each discipline in families, each plug-article.

Inquire before buying:

You have a product of your choice, but want more information before ordering?

Ask a specific question to a particular seller:

For more information on the announcement of a seller click "Seller" at the bottom of the item page and click "Log in to ask the seller a question".

You will be able to request clarification of the exact state of his article, packaging, etc. Your question will be forwarded to the seller by email.

Use the basket:

To purchase an item at a given seller, click the "add to cart" button. It is then added to your cart. In the case of an article new postage and packaging will be automatically recalculated. You know well the total price of your purchases in progress.

You can at any time decide to remove articles, ask to want to remove the item by you or abandon the session without buying anything. Your purchase will be finalized when your card payment is accepted.

Port Charges:

Concerning new products offered for sale by Sport Barter, the control of your shipping costs are indicated in your basket and are automatically calculated every time you add or remove an item.

The amount varies depending on the category of the product.

For all other items, they travel at the expense of the seller, the price listed article is postage.

Withdraw his order to the seller:

For certain categories of items and when the seller offers or when the buyer wants, it is possible to collect your order directly from the seller.

The withdrawal at the seller is particularly useful when items:

- Are too heavy or too fragile to be transported by mail

- Must always be seen or tried by the buyer.

It will be stated in the announcement of this seller marked "possible withdrawal at the seller" and the department where the item can be removed.

Pay his order:

The payment is effected with the secure system Mollie (for more information see the "Ethics and Safety").

Payment is made up of the price of the items in your shopping bag which is added to shipping costs (if new articles).

When you submit your order by paying the chronology of operations is as follows:

- Sports'troc verifies that the credit card used is valid.

- Sellers are notified of your order and confirm the availability of items.

- Sports'troc debit your card and send you a final summary of your order.

If one of your items in your order is not available, it is removed from your order and the new total is recalculated automatically. Your card is only charged for items whose availability has been verified.

Your address is communicated to the seller once it has committed to deliver. At no point the seller has access to information about your credit card.

Deadline for receipt:

The total delivery time depends on the speed with which the seller confirms the order (maximum 2 days), its speed ship to you (up to 5 days) and mail the delivery time.

When you receive your order, we ask you to confirm receipt and give a note to the seller.

In a minority of cases, it can happen that the delivery will take longer than expected. To be sure that the shipment is in transit within 17 days must have elapsed between the time of purchase and the filing of a claim. Once the claim is registered, it is treated within a maximum period of one week.

If after six weeks from the date of purchase, no confirmation or complaint has been received, the transaction is deemed perfect. So remember to confirm receipt of your items in your account and to report any problems within six weeks of the date of purchase.

Rate the seller:

You must confirm directly to the site receiving the items in your order. You then have the opportunity to review the transaction by giving a note to the seller:

5 * Very satisfied

4 * Money

3 * Moderately satisfied

Disappointed 2 *

* 1 Very disappointed

Note that you give is used to calculate the score of the seller. The score is the average of the marks received in the past. It enables reliable sellers and effective to be easily identified by potential buyers. By giving a rating, you encourage good behavior on the part of sellers and you contribute to the site Sport Swap a forum safer and more transparent.

You are free to give the note you want. For more objectivity your appreciation can be done using the following criteria:

- Compliance of the actual state of the products with the original description

- The speed of the seller to confirm and then to ship

- The quality of the packaging

- Compliance with the general rules of sale (presence of the delivery, lack of advertising, etc.)

Guarantees for the buyer:

As a buyer, Sport Barter guarantees a high quality protection in the market for transactions between individuals.

The operating principle of Sport Barter makes fraud impossible. Indeed, the seller is only paid when you received your order. In addition, you give him a note upon which its future chances of selling easily.

If you still encounter problems during your shopping, Sports Swap is committed to assisting you with kindness and promptness to resolve to your satisfaction.

1: Problems on the nature or quality of products:

If the item you receive is different from what you ordered or if the quality level is different from what had been announced, you can get full refund of your purchase. For that you need in the six weeks following the date of purchase make a claim directly to the site. You will receive all the instructions to ship the item to Sports Swap and get a refund.

2: Loss:

If 17 days after placing order, you still have not received your items, you can register a complaint directly to the site. Sport Swap will contact the vendor to try to resolve the problem. If it is not possible to find in a short time a satisfactory solution to the delivery of your items, you will be refunded.

3: Redemption:

Refunds are credited directly with your credit card

4: How to withdraw / cancel the order?

If you ordered from a private individual:

As indicated at settlement, once the order is confirmed, the seller immediately receives instructions shipping and it is not possible to cancel your order.

No withdrawal period is only applicable to a transaction between individuals.

If you do not want to keep one or more item (s) you have the option (s) relist on the platform Sport Barter.

If your purchase was made from a professional seller:

It will then be enough to make your retraction request under the following conditions:

- Item must imperatively have been ordered from a professional seller (it appears on the item marked "new pro" or "pro opportunity")

- The withdrawal must be made within 7 days of receipt - Item must be returned complete in the original packaging with all accessories and documents in an identical packaging to the shipment.

- Sport Barter customer service will tell you the return conditions of the article.

Note: In case of withdrawal, the article seller referral fees will be your responsibility, and you will be reimbursed a posteriori.